YOUNGSTOWN STATE UNIVERSITY
College
of STEM
ISEN 5820 – Advanced Quality for Engineers – Fall 2011

TEXT: Juran's Quality Planning and Analysis, 5th edition, Gryna, Chua, DeFeo, McGraw-Hill
REFERENCES: Introduction to Statistical Quality Control, 4th edition, Douglas C. Montgomery
Course Web-site: http://people.ysu.edu/~mcala/mcala820/820.html

Book Web-site: http://highered.mcgraw-hill.com/sites/0072966629/student_view0/

 

Instructor: Dr. Martin Cala - Phone: 330-941-1746 - e-mail: mcala@ysu.edu
Office: ESB 2520
Office Hours: MWF; 1:00 - 2:00. MW; 4:00 - 5:00

GRADE POLICY: Your term grade will be composed of:

Homework 50%

Quizzes and Final 30%
Critical Thinking Assignments 30% 

  
 GRADING SCALE: Your letter grade will be:

A: 90 to 100
B: 80 to 90
D: 60 to 70
F: less than 60

 

HOMEWORK AND EXAMS: Any homework not handed in by the individual in class on the
due dates or an exam missed without making prior arrangements will be recorded as a zero.

ATTENDANCE POLICY: The requirements for assignments will be explained in class.
Home work will be accepted at the beginning of class on due dates, and class participation will be
taken into consideration for borderline grades.

ACADEMIC HONESTY: Plagiarized work will result in an F grade for the course.

DISABILITY STATEMENT: In accordance with University procedure, if you have a documented disability and require accommodations to obtain equal access in this  course please contact me privately to discuss your specific needs. You must be registered with the Center for Student Progress/Disability Services office located at Wick House, on the corner of Wick Ave. and the Access Road, and provide a letter of accommodation to verify your eligibility. You can reach the CSP/Disability Services at 330-941-1372.

 

CLASS CANCELLATION PROCEDURE: If a class must be cancelled you will be notified via <your user name @ student.ysu.edu>.This e-mail will be issued at the earliest possible moment and every other possible attempt to contact you will be made by the instructor of this course.

 

 

 

 

 

 

 

 

 

 

 

 

YOUNGSTOWN STATE UNIVERSITY
College
of STEM
ISEN 5820 – Advanced Quality for Engineers – Fall 2011

 

SESSION

DATE

TOPIC

READING 

ASSIGNMENTS

1

8/29

8/31

Chapter 1, Basic Concepts
Chapter 2, Company Assessment

pp. 1-23
pp. 27-52

Problem Set # 1: Ch. 1, 2 & 3

2

9/5

9/7

University Closed

Chapter 3, Cost Reduction

pp. 59-120

Mini-case # 1: Papyrus, Inc. (Manufacturing)

3

9/12

9/14

 

Chapter 4, Planning and Sales

 

pp.126-166

 

Problem Set # 2: Ch. 4, 5 & 6

4

9/19

9/21

Chapter 5, Quality Control
Chapter 6, Process Management

pp. 171-192
pp. 195-213

Mini-case # 2: Ferstahl Company (Manufacturing)

5

9/26

9/28

Review
Quiz#1 (Chaps. 1–6)

 

 

 

6

10/3

10/5

Chapter 7, Organization
Chapter 8, Strategic Quality

pp. 216-240
pp. 243-261

Problem Set # 3: Ch. 7, 8 & 9

7

10/10

10/12

Chapter 9, Culture

Chapter 10, Customer Needs

pp. 265-287

pp. 291-307

Mini-case # 3: Esslinger Hospital (Service industry)

Problem Set # 4: Ch.10,11 & 19

8

10/17

10/19

Chapter 11, Design for Quality

Chapter 11, Design for Quality

pp. 312-348

 

9

10/24

10/26

Chapter 19, Design for Reliability

Chapter 19, Design for Reliability

pp. 636-666

Mini-case # 4: Premier Airlines

(Service industry)

10

10/31

11/2

Review
Quiz#2 (Chaps. 7–11 & 19)

 

Case #1: Metal Containers (Manufacturing)

11

11/7

11/9

Chapter 12, Supply Chain Mgmt. Chapter 13, Mfg. Operations

pp. 355-381

pp. 388-434

Problem Set #5: Ch. 12, 13, & 14

12

11/14

11/16

Chapter 14, Service Operations

University Closed

pp. 438-462

 

Case #2: Absolute Zero (Manufacturing)

13

11/21

11/23

Chapter 15, Acceptance Sampling

STUDENT PRESENTATIONS

pp. 467-513

Problem Set #6: Ch. 15

14

11/28

11/30

STUDENT PRESENTATIONS

STUDENT PRESENTATIONS

 

 

15

12/5

12/7

Review

Final Quiz (Chaps. 12-15)